Frequently Asked Questions
Where does Applivanta ship?
We currently ship orders within the United Kingdom only.
How long does delivery take?
Orders are generally processed within 1–2 business days.
After dispatch, delivery usually takes approximately 3–5 business days.
Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather, or other circumstances outside our control.
When will my order be processed?
Most orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders are generally not processed on weekends or UK public holidays.
How can I contact you about my order?
You can contact us at:
Email: support@Applivanta.shop
Phone: +44 20 5924 0898
Please include your order number when contacting us about an existing order so we can assist you more quickly.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, it may not be possible to make changes. However, your statutory cancellation and consumer rights are not affected.
Can I return my order if I change my mind?
For most online purchases, UK consumer law provides a cancellation right. In general, you have 14 days from receiving the goods to notify the seller that you want to cancel, followed by a further 14 days to return the goods.
Some products may be excluded from this right under applicable law.
Please contact support@Applivanta.shop before returning an item so we can provide the appropriate return instructions.
What if my item arrives damaged or faulty?
If your item arrives damaged, defective, or not as described, please contact us as soon as possible at support@Applivanta.shop.
Please include your order number and, where possible, photographs showing the issue.
Your statutory UK consumer rights remain unaffected.
How will I receive my refund?
Approved refunds are normally issued to the original payment method.
The time it takes for the refund to appear in your account can depend on your bank or payment provider.
Do I have to pay for return shipping?
For unwanted items returned under the applicable cancellation rules, return delivery costs may normally be the customer's responsibility unless otherwise stated.
If an item is faulty, damaged, or not as described, different consumer rights may apply.
Do you ship outside the UK?
No. At this time, Valadez Living ships within the United Kingdom only.
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment must be successfully completed before an order can be processed.
How can I find my order information?
Your order confirmation is sent to the email address provided during checkout. Please check your inbox and spam/junk folder.
If you cannot find your confirmation, contact us at support@Applivanta.shop.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the delivery information and assist you with the next steps.
Where is Applivanta based?
Our business address is:
Applivanta
16 Wigmore Street
London, W1U 2RF
United Kingdom
How can I contact customer support?
You can reach us by:
Email: support@Applivanta.shop
Phone: +44 20 5924 0898
We aim to respond to customer enquiries as soon as reasonably possible.
